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From Factories To Call Centers (A2)
In the recent McKinsey Quarterly, W. Brian Arthur wrote: "In the last few decades, offshoring has eaten up physical jobs and whole industries, jobs that were not replaced. The transfer of jobs from the physical to the virtual economy is a different sort of offshoring, not to a foreign country, but to a virtual one".
The urban policy research unit Centre for Cities suggests that the areas hardest hit by the hollowing out¹ of manufacturing are going to be hardest hit by the next wave of automation as well. That is because the factories and the pits were replaced by call centers and warehouses, where the scope for humans to be replaced by machines is most obvious.
However, there are going to be middle-class casualties too: machines can replace radiologists, lawyers and journalists just as they have already replaced bank cashiers and will soon replace truck drivers. Abridged from Larry Elliott, The Guardian, 2018
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